For Complex Needs
Support that Empowers
Rated Service
For Brighter Futures
At CJP Outreach Services, we understand that every person has unique strengths, aspirations and support needs. Our experienced teams work alongside individuals, families and professionals to deliver personalised support that enhances quality of life, promotes independence and achieves meaningful outcomes.
We provide specialist support for people with complex and diverse needs, ensuring support is tailored to the individual, not simply the diagnosis. Through compassionate, outcome-focused support, we empower people to lead fulfilling lives whilst remaining at the centre of every decision.
Every person we support is unique, with their own preferences, personality, strengths and ways of communicating. We take the time to build a detailed understanding of each individual, ensuring support is centred around what matters most to them.
By recognising the importance of relationships, communication and meaningful experiences, we create opportunities for people to engage with the world around them in ways that are enjoyable, comfortable and fulfilling.
We work closely with families and professionals to understand how individuals express their needs, preferences and emotions, ensuring their voice remains at the centre of decision-making.
Through compassionate, person-centred support, we help people experience meaningful moments, maintain important relationships and enjoy the best possible quality of life.
Our support plans are tailored to reflect each individual’s health needs, communication methods, sensory preferences and personal goals. This ensures support is delivered consistently and in a way that promotes comfort, dignity and wellbeing.
We work collaboratively with families, advocates and healthcare professionals to develop support plans that are both comprehensive and responsive to individual needs.
By understanding routines, preferences and the factors that contribute to wellbeing, we can provide support that promotes positive experiences and reduces unnecessary anxiety or distress.
Plans are regularly reviewed and adapted to ensure they continue to reflect the individual’s changing needs and aspirations.
Supporting people with PMLD requires a highly skilled and knowledgeable workforce. Our teams receive specialist training that enables them to understand complex health needs, communication differences and person-centred approaches to support.
Training helps staff recognise subtle forms of communication, respond effectively to individual needs and create positive environments where people feel safe, comfortable and valued.
We place significant importance on understanding the whole person, ensuring support is always delivered with compassion, dignity and respect.
Through continuous professional development, our staff are equipped to deliver high-quality support that promotes wellbeing, engagement and meaningful outcomes.
Quality of life is at the heart of everything we do. We focus on supporting individuals to experience comfort, enjoyment, meaningful interactions and opportunities to participate in the world around them. By creating person-centred environments and delivering consistent support, we help individuals access experiences that enhance their wellbeing and enrich daily life.
Many people with PMLD communicate in unique and highly individual ways. We take the time to understand these forms of communication, ensuring each person is listened to, understood and actively involved in their support. By recognising and responding to communication cues, we strengthen relationships, promote choice and help individuals express their preferences and experiences.
Effective support is built on strong partnerships. We work closely with families, healthcare professionals, therapists and advocates to ensure support is coordinated, personalised and consistent. Through open communication and collaborative working, we create support that promotes positive outcomes, enhances wellbeing and helps individuals live fulfilling lives.
We believe that consistency is essential. By building stable, dedicated support teams, we help people develop trusting relationships with those who know them best.
This approach reduces anxiety, promotes positive outcomes and creates the foundation for long-term success. Our support teams receive specialist training tailored to the needs of the people we support, including complex health needs, autism, behaviours of distress, communication, sensory needs and positive behaviour support.
This investment in our people ensures that support is delivered safely, confidently and with genuine expertise.
1
Delivering exceptional care and support starts with exceptional training. Our colleagues receive specialist training tailored to the unique needs of the people they support, ensuring they have the knowledge, skills and confidence to provide safe, effective and person-centred care.
Through continuous learning and development, we equip our teams to respond positively to complex situations and changing needs.
2
We believe that high-quality support is driven by well-trained and knowledgeable teams. Our staff undertake specialist training in areas including complex care, autism, behaviours of distress, communication, sensory needs and positive behaviour support.
This investment enables us to deliver consistent, high-quality support that helps people achieve meaningful outcomes and greater independence.
3
Strong relationships are built through consistency and expertise. We carefully develop dedicated support teams who receive specialist training tailored to the individuals they support.
This combination of training and continuity helps build trust, reduces anxiety and creates the stability needed for people to thrive.
transforming Care Complex Nurse - Somerset
I am pleased to provide this statement in support of CJP, who have consistently demonstrated exemplary standards in the care and support of the individuals with complex needs and behaviours that challenge.
CJP have provided an outstanding service to two of my patients under the care of the Rapid Intervention Team within Somerset NHS Foundation Trust. Both individuals present with highly complex behavioural profiles that previously led to placement breakdowns with other providers. In contrast CJP not only sustained these packages of care, but they made demonstrable progress in promoting stability, engagement and improved quality of life.
Their approach is person centred, highly progressive and underpinned by a genuine commitment to joint working. CJP are a model of collaborative, multi disciplinary practice, always approachable, transparent, and proactive in communication. They work closely with NHS and Social Care professionals, and are consistently receptive to advice, feedback and co produced care planning
experienced Social Worker
As I mentioned in our meeting, I feel that CJP Community Services – and you in particular – have been exceptional in coordinating the response to GM’s complex health issues.
As an out-of-county Social Worker – being so far away – it is reassuring to be kept in the communication loop and to know that you are liaising with all relevant professionals, health, social care and Advocacy. Your efforts in coordinating everyone involved will ensure the best outcome for someone who potentially has a serious health condition but lacks the mental capacity to make informed decisions about this.
This proactive and collaborative approach not only safeguards the individual but also demonstrates strong compliance with CQC standards. This reflects best practice in ensuring health needs are addressed promptly and in a person-centred manner. Such an approach is essential for GM’s health and wellbeing, while also supporting quality assurance and meeting regulatory requirements
Parent
I would like to express my sincere gratitude to CJP Outreach Services for the care and support given to my son.
The organisation is exceptional, the way that support is provided, the exceptional people who work for the organisation and the overall management is something that I have never seen before.
My son is now living his best life and it is truly amazing to see the transformation, and this is all down to CJP
